Contact Us

Thank you for reaching out to Rivenra. Our commitment to modern, effortless housekeeping is reflected in the high-performance formulation and safety standards of our home cleaning solutions. Whether you seek surface compatibility guidance for our Multi-Purpose Deep Cleaning Paste, instructions for our Automatic Bear Toilet Bowl Cleaner, or maintenance routines with our Pet Washer Cleaner Tablets, our dedicated customer care specialists are prepared to provide tailored, professional assistance.

For inquiries regarding international order tracking, surface safety guidelines, our 30-Day Clean Home Guarantee, or bulk wholesale opportunities, please utilize our verified communication channels listed below.

1. Digital Correspondence

  • Customer Support Desk: support@rivenra.com
  • esponse Commitment: Our specialized customer care department reviews every inquiry thoroughly. We strive to deliver a comprehensive resolution within 24 to 48 hours (typically 1–2 business days). To ensure swift verification of your order details, please feature your official Order Number prominently within your email subject line.

2. Telephone Helpline

  • Direct Support Line: +86 13878824159
    Available Hours: Monday through Friday, from 9:00 AM to 6:00 PM (GMT+8).
  • Important Note: Depending on your mobile carrier, network service provider, or calling region, international telecommunication rates or localized calling tariffs may apply to this connection.

3. Enterprise Identity & Registered Headquarters

Rivenra operates under strict international digital retail compliance and targeted chemical safety protocols, focusing on plant-powered active ingredients, septic-safe formulations, and transparent consumer engagement. All global fulfillment logistics, supply chain quality controls, and customer assurance systems are overseen by our registered governing enterprise:

Brand Name: Rivenra
Corporate Entity: Guangxi Shenwei Software Technology Co., Ltd.

Unified Social Credit Code / Registration Number: 91450103MAEG4M0Y72

Registered Office: Room 1102, Unit 2, Building 1, Lanshan Shangcheng, No. 6 Fengxiang Road, Qingxiu District, Nanning City, Guangxi, China

We value the trust you place in Rivenra. We look forward to helping you cultivate a fresher, pristine, and effortless living environment for you and your family.