Terms of service
**Last Updated:** September 7, 2026
Welcome to **Rivenra**. This website, located at **[https://www.rivenra.com/](https://www.rivenra.com/)** (the "Site"), is owned and operated by **Guangxi Shenwei Software Technology Co., Ltd.** (Registration No. 91450103MAEG4M0Y72). Throughout the Site, the terms "we," "us," and "our" refer to Rivenra.
By accessing, browsing, or placing an order on our Site, you agree to be bound by the following Terms of Service ("Terms"), including all additional terms, policies, and notices referenced herein or accessible by hyperlink (such as our Privacy Policy, Return & Refund Policy, and Shipping & Delivery Policy). If you do not accept these Terms in full, you must discontinue your use of the Site immediately.
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**1. General Conditions & Eligibility**
* By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have given us your consent to allow any of your minor dependents to use this Site under your supervision.
* We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion for any lawful reason, including suspected fraudulent activity, unauthorized resale, or violation of these Terms.
* You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site, product packaging, branding imagery, or service contact details without express written permission from us.
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**2. Product Information, Formulations & Intended Use**
* **Household Utility & Safety:** Rivenra specializes in concentrated and plant-powered home care formulas, including automated flush cleaners, deep cleaning mineral pastes, and washing machine cleaning tablets. All products are intended solely for typical household and light commercial sanitization and surface restoration.
* **Surface Compatibility & Patch Testing:** While our formulas are engineered to be safe across standard household surfaces (e.g., stainless steel, enamel, porcelain, ceramics, and standard washing machine drums), surface finishes, protective coatings, and material aged states vary. Customers must review all package instructions prior to application. We strongly recommend conducting a small, inconspicuous patch test before full application on delicate, unsealed, or custom-treated surfaces.
* **Accuracy of Specifications:** We strive to display product weights, packaging counts, and descriptions with utmost accuracy. However, minor aesthetic variations in packaging, labeling fonts, or container designs may occur during factory batch updates without altering the underlying chemical efficacy.
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**3. Pricing, Billing & Payment Processing**
* **Price Modifications:** Prices for our products are subject to change without notice. Promotional rates, clearance discounts, or bundle offers are valid only during their published operational periods.
* **Order Acceptance & Refusal:** The receipt of an email order confirmation does not signify our final acceptance of your order. We reserve the right at any time after receipt of your order to accept, decline, or limit the quantities purchased per person, household, or order (e.g., in cases of pricing typographical errors or stock discrepancies).
* **Payment Security:** You agree to provide current, complete, and accurate purchase and account information for all orders. Payments are processed through secure third-party billing providers (e.g., credit/debit networks, PayPal, Klarna). We do not store raw cardholder verification numbers.
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**4. International Shipping, Fulfillment & Customs**
* Title and risk of loss for all purchased cleaning items pass to you upon delivery of the consignment to the shipping carrier.
* Delivery timetables provided on our **Shipping & Delivery** page are good-faith logistical estimates. Rivenra is not liable for transit delays caused by third-party customs clearance, severe weather disruptions, postal strikes, or incomplete destination addresses supplied by the buyer.
* Destination import duties, localized taxes, or customs clearance surcharges (if assessed by your home border authority) are the responsibility of the purchaser.
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**5. Returns, Guarantees & Cancellations**
* All product returns, refund claims, and evaluations under our **30-Day Clean Home Guarantee** are governed strictly by our standalone **Return & Refund Policy**.
* Because orders are routed rapidly to our automated fulfillment lines, requests for cancellation or address corrections must be transmitted to **support@rivenra.com** within **12 hours** of placement. We cannot guarantee cancellations once an order has been picked and packed.
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**6. Intellectual Property Rights**
All content published on this Site—including but not limited to brand names, logos, registered marks, layout frameworks, product photography, icons, instructional text, and marketing copy—is the exclusive proprietary property of **Guangxi Shenwei Software Technology Co., Ltd.** or its licensors and is protected by applicable international copyright, trademark, and unfair competition laws. Unauthorized scraping, unauthorized trademark use, or reproduction is strictly prohibited.
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**7. Third-Party Links & External Tools**
Certain content, links, and transaction gateways available via our Site may link to third-party platforms (such as package tracking engines, payment processors, or social channels). We are not responsible for examining or evaluating third-party content or accuracy. We shall not be liable for any harm, damages, or disputes arising from your dealings with external third-party sites.
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**8. User Feedback, Submissions & Product Reviews**
If you submit product reviews, testimonials, photos, or suggestions to us (via email, post-purchase review forms, or social channels), you grant Rivenra a non-exclusive, royalty-free, perpetual, and worldwide license to edit, publish, translate, and distribute such reviews for marketing and quality assurance purposes. You warrant that your submissions do not violate the rights of any third party, nor contain libelous, unlawful, or offensive material.
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**9. Disclaimer of Warranties; Limitation of Liability**
* **As-Is Provision:** Except as explicitly stated in our 30-Day Guarantee, our products and Site services are provided on an "as is" and "as available" basis without representations, warranties, or conditions of any kind, whether express or implied.
* **Liability Cap:** In no event shall Rivenra, Guangxi Shenwei Software Technology Co., Ltd., its directors, officers, employees, or logistics agents be liable for any indirect, incidental, punitive, special, or consequential damages (including, without limitation, surface discoloration resulting from improper chemical mixture, misuse contrary to package safety guidelines, or lost personal property) arising out of your use of any product or service. In jurisdictions where the exclusion or limitation of liability for consequential damages is restricted, our liability shall be limited to the maximum extent permitted by law, not exceeding the total purchase value of the disputed order.
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**10. Indemnification**
You agree to defend, indemnify, and hold harmless Rivenra, its parent enterprise, subsidiaries, officers, agents, and manufacturing partners from any claim, demand, damages, or attorney's fees asserted by any third party due to or arising out of your breach of these Terms, your misuse of the cleaning products, or your violation of any applicable law.
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**11. Severability & Entire Agreement**
In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the remainder of these Terms shall continue in full force and effect. These Terms, alongside our referenced store policies, constitute the entire agreement between you and Rivenra.
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**12. Governing Law & Dispute Resolution**
These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the substantive laws applicable to commercial business operations of **Guangxi Shenwei Software Technology Co., Ltd.**, without regard to principles of conflicts of law.
Any legal dispute or claim arising out of these Terms shall first be submitted to good-faith mutual negotiation through our customer care management at **support@rivenra.com**.
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**13. Changes to Terms of Service**
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, replace, or amend any portion of these Terms by posting revisions to our website. Continued use of our Site following any posted changes indicates your binding acceptance of those changes.
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**14. Contact Information & Corporate Identity**
Questions regarding these Terms of Service should be directed to our administrative governance desk:
* **Brand Name:** Rivenra
* **Operating Entity:** Guangxi Shenwei Software Technology Co., Ltd.
* **Business Registration Number:** 91450103MAEG4M0Y72
* **Registered Address:** Room 1102, Unit 2, Building 1, Lanshan Shangcheng, No. 6 Fengxiang Road, Qingxiu District, Nanning City, Guangxi, China
* **Customer Support Desk:** support@rivenra.com
* **Telephone Support Line:** +86 13878824159 (Monday – Friday, 9:00 AM – 6:00 PM GMT+8)