Privacy Policy
**Privacy Policy**
**Last Updated:** September 7, 2026
This Privacy Policy explains how **Rivenra** ("we," "us," or "our"), operated by **Guangxi Shenwei Software Technology Co., Ltd.**, collects, uses, protects, and discloses your personal information when you visit, browse, or make a purchase from **[https://www.rivenra.com/](https://www.rivenra.com/)** (the "Site").
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Site.
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**1. Personal Information We Collect**
When you interact with Rivenra, we collect information necessary to fulfill your orders, provide customer care regarding our household cleaning products, and optimize your browsing experience:
* **Device & Browsing Data:** IP address, browser type, operating system, time zone, referral URLs, pages viewed, search terms, and how you interact with our cleaning catalog. This data is collected automatically via cookies, log files, web beacons, and pixels.
* **Order & Transaction Information:** Full name, billing address, shipping address, email address, phone number, and purchase details.
* **Payment Data:** Credit card numbers or third-party payment details (e.g., PayPal, Klarna). *Note: Payment information is transmitted directly via encrypted third-party payment gateways. Rivenra does not store or process full payment card credentials on our servers.*
* **Customer Support Inquiries:** Information provided when you contact us regarding product usage (such as surface compatibility for our cleaning paste or washer tablet instructions), order tracking, or return requests.
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**2. How We Use Your Information**
We utilize your personal data for legitimate commercial purposes, including:
* **Order Fulfillment:** Processing transactions, arranging parcel dispatch, issuing invoices, and transmitting automated shipping confirmations and tracking updates.
* **Customer Service & Assurance:** Answering technical questions about formulas, surface safety, septic compatibility, and honoring our **30-Day Clean Home Guarantee**.
* **Risk & Fraud Prevention:** Screening transactions and IP addresses for potential fraud, unauthorized activity, or operational vulnerabilities.
* **Store Optimization & Analytics:** Evaluating user behavior to improve site speed, inventory availability, and product recommendations.
* **Marketing Communications:** Delivering relevant promotional offers, seasonal discounts, and cleaning tips where you have provided explicit consent. You can unsubscribe at any time via the link in any marketing email.
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**3. Sharing Your Personal Information**
We do not sell, rent, or trade your personal information. We share personal data only with trusted third-party service providers essential to operating our store:
* **Platform Hosting & E-Commerce Infrastructure:** Shopify and cloud infrastructure providers hosting our storefront.
* **Payment Gateways:** Secure payment service providers (e.g., credit card processors, PayPal, Klarna) to complete financial transactions.
* **Logistics & Warehousing Partners:** International postal carriers, freight forwarders, and fulfillment centers responsible for delivering your cleaning supplies.
* **Legal & Regulatory Compliance:** Disclosures required to comply with applicable laws, respond to lawful subpoenas, search warrants, or protect the rights and safety of Rivenra, our customers, or the public.
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**4. Cookies and Tracking Technologies**
Our Site uses cookies and similar tracking scripts to recognize your browser, maintain items in your shopping cart, and evaluate traffic patterns. You can manage or disable cookies through your browser settings; however, disabling certain cookies may impact essential site functionality (such as checkout cart retention).
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**5. International Data Transfers**
Because Rivenra serves an international clientele, your information may be transferred to, stored, and processed outside your country of residence (including servers in North America, Europe, and Asia). We ensure appropriate data protection safeguards, including standard contractual clauses, are implemented to protect your personal data across borders.
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**6. Your Privacy Rights (GDPR & CCPA/CPRA)**
Depending on your geographic location, you may hold specific legal rights concerning your personal information:
* **Right to Access & Portability:** Request a copy of the personal data we hold about you.
* **Right to Rectification:** Request correction of inaccurate or incomplete personal records.
* **Right to Erasure ("Right to Be Forgotten"):** Request deletion of your personal data, subject to legal recordkeeping obligations.
* **Right to Opt-Out of Sale or Sharing:** We do not sell personal data for monetary consideration. If you wish to opt out of targeted third-party advertising cookies, adjust your cookie preferences or contact us directly.
* **Right to Non-Discrimination:** We will not deny services or alter product pricing if you choose to exercise your statutory privacy rights.
To exercise any of these rights, contact us at **support@rivenra.com**.
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**7. Data Retention**
We retain personal information associated with completed orders for our legal, taxation, customs audit, and accounting records, as well as to administer warranty and return requests. When personal data is no longer necessary for these operational or legal reasons, it is securely deleted or anonymized.
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**8. Security Practices**
We implement industry-standard administrative, technical, and physical safeguards—including Secure Sockets Layer (SSL/TLS) encryption—to protect your personal information against unauthorized access, alteration, or disclosure. However, no electronic transmission over the internet can be guaranteed 100% secure.
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**9. Minors**
Our Site and cleaning products are intended exclusively for adult consumers. We do not knowingly collect personal data from children under the age of 16. If you believe a minor has submitted personal information to our Site, please contact us immediately so we can remove the data.
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**10. Updates to This Policy**
We may periodically revise this Privacy Policy to reflect operational updates, formula documentation changes, or legal and regulatory requirements. Any amendments will be posted directly to this page with an updated "Last Updated" date.
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**11. Contact & Corporate Governance**
For inquiries, privacy complaints, or data rights requests, please contact our data compliance team:
* **Brand Name:** Rivenra
* **Operating Entity:** Guangxi Shenwei Software Technology Co., Ltd.
* **Business Registration Number:** 91450103MAEG4M0Y72
* **Physical Address:** Room 1102, Unit 2, Building 1, Lanshan Shangcheng, No. 6 Fengxiang Road, Qingxiu District, Nanning City, Guangxi, China
* **Email:** support@rivenra.com
* **Phone:** +86 13878824159